Expert Carpet Cleaners in Basingstoke

We are very careful to avoid skirting boards and also marking any paintwork when cleaning. Stairs can be narrow and the hose can sometimes rub against the wall or bannisters. The hose is always secured by using a bungee cord to avoid any issues.

The machines that we use are very noisy as they have two vacuum motors. It's advised to plan and make adjustments where necessary to make sure we complete the cleaning in the required time. If you live in a flat, the noise can be worse and it's advised to let your neighbours know in advance that we'll be carpet cleaning for that planned amount of time.

We only move small items of furniture and we can help sofas if required with help from the client. If we clean under a sofa that has less than a 2 inch gap, this reduces airflow and increases the drying time that can cause musty odours and mould. We reserve the right not to move sofas if they're too heavy or less than 2 inches from the floor.

In most cases yes. The black lines are called 'filtration lines' or 'draught marks' and are caused by grease, dirt etc being moved by air and then settling under the door. After a certain period of time, these get worse and they can be removed and come under our advanced stain removal service.

It's important to let us know if you have used a D.I. Y carpet cleaning machine as there will be large amounts of alkaline residue (shampoo) which will cause very high foam content in the waste tank of our portable machine and can damage the vacuum motors. We always use a defoamer on every job and it's best to let us know before we clean to avoid issues whilst we are working. If a carpet has already been cleaned by using a D.I. Y machine, especially on wool carpets, and not dried properly this can cause the underlay to degrade (rot) or in some extreme cases cause mould in the underlay or subfloor. When we use our cleaning process and high-powered machines, this can 'draw out' the black residue to the top of the carpet and will look worse after a clean has been done. This only happens in very rare cases.