Expert Self-Storage Units in Frome

Security is a high priority and our Melksham store has state of the art CCTV which is in operation 24 hours a day internally and externally, along with intruder and fire/smoke alarms. Access to the unit area is via personally programmed fobs and your individual unit will be padlocked by you.

There is no notice required to rent a storage unit, although certain sizes are very popular. So it is a good idea to reserve your unit either in store or over the phone. If you no longer need your unit, we only ask for 14 days notice.

You can cancel a policy at anytime prior to the date of move in and any reservation fees will be refunded back to the debit/credit card you paid with. Any refund can take up to 10 working days to appear in your account. We are unable to refund on to a card other than the credit or debit card that was originally used. Where this agreement has terminated and you have paid more of our fees and charges than are due at the termination date, we will refund the balance to you after deduction of any payments due to us. The rental portion of our fees will be refunded to you, less any charges. Refunds in this instance will be made on to the same card that payments had been made from, or if payments are made via Direct Debit, refunds will be made via Direct Credit into the same bank account. Direct Credits and card refunds can take up to 10 working days to be made.

Whilst our Melksham store has been built with security in mind, there may unfortunately be some scenarios that we cannot anticipate such as fire or flood. For this reason we need to ensure that all goods are fully insured when they are stored with us. We will not allow a customer to store goods that are not insured. For more information about insurance please see Self Storage Insurance under Advice Hub.

This will vary from customer to customer and depends on the value of the items being stored. Your items must be insured for their true, total replacement value. If you fail to declare the full replacement value of your property on the Licence Agreement, in the event of a claim you will only be entitled to recover from Insurers the proportion of the loss as the declared value bears to the total replacement value of your property. If you require any further information, please contact our team on 01225 433000.