Trusted Appliance Repair Services in Dundee

All of our engineers are direct employees, we do not use self-employed engineers to carry out work for us. You can view photos of our engineers on the About page listed above.

Our engineers are trained to be specialist appliance engineers, which means they are neither electricians nor plumbers, but their job does crossover with large portions of each of those jobs in addition to all their appliance specific training. We do not carry out any electrical repairs beyond the connection to the wall and we do not carry out any plumbing repairs beyond the connection to your plumbing, we specialise in repairs to the appliance itself. As general guidance, if the issue is with the plumbing, you need a plumber. If the issue is with your house electrics, you need an electrician. If however your issue is with an appliance, you need an appliance engineer.

The slots we have available at any time are shown on our booking system for anyone to choose, we do not hold back appointment slots for emergency visits. If you require a visit to your appliance for any reason, whether it is an intial visit or a revisit if a problem occurs after a repair, you would be required to pick from the currently available slots. Please take this into account when deciding to use our service, we are not a commercial service and do not provide an emergency response of any type, although we do aim to offer same/next working day appointments whenever possible.

Unfortunately we are unable to provide exact times for appointments. Our engineers route their own runs on the day and due to reschedules, new jobs being added, having to help other engineers with jobs or other factors such as traffic they encounter or jobs being quicker/taking longer than expected, their run can and does change multiple times during a day. At the start of the day you may be allocated the last slot in the morning, but at any time that could change due to any of the above reasons and you end up being one of their first appointments instead, or vice-versa. This is why we provide appointment slots rather than exact times. The engineer will send a courtesy text to you around 10 minutes before visiting but we do require that someone is on-site when they arrive. A lot of companies will claim to provide exact times, but as they are restricted by the same constraints as us, they are simply promising something that they will likely be regularly unable to provide. We believe it is better to be upfront and advise we can't do it before you book, rather than waiting until the day of the appointment and then turning up earlier or later than arranged anyway.

During the process of booking a new job, you will be able to specify that you are a landlord. After booking with this option, you will be automatically setup on our MyLothian system and an email will be sent advising of your login details.