Expert Appliance Repair Services in Musselburgh

Unfortunately we are only able to carry out jobs for private customers within our coverage area. We do at times expand our areas to help cover for some of our larger contract customers, but the areas listed here would always be updated in that case. If your area is not currently listed as being covered, we would unfortunately be unable to help at this time.

While most of our online booking system is automated, in the background we do still manually review all jobs submitted. These steps are for fraud purposes to ensure all bookings are valid. Please note this is not to check the fault provided, so entering questions or other information into the fault description will not result in us seeing it, the fault description should be only relating to the actual issue. You can rest assured if we have accepted your date, we will be with you on that date and if any unforeseen issues do arise that may affect your appointment, we will be in touch.

If your appliance was not working when you reported it but it has started working on the day of the visit, it may be that you are better to postpone the visit until it stops working again. When our engineer visits, if the appliance is working then any checks carried out would highly likely result in us being unable to find the fault, meaning there is nothing for us to repair. This is especially true for a lot of fridge freezer faults, as if the appliance is cooling correctly when we visit, there is not really a way for us to say why it stopped working in the past. If you are in any doubt about whether to continue with the visit or not, please call our office ASAP.

We only deal direct with a small number of manufacturers and the rest we use distributors to source parts. There are various reasons for not dealing direct with a manufacturer, such as required spend (some require a commitment to buy a certain amount of stock), return policies and delivery offerings to name a few. If we find that the part is out of stock with our distributors and we do not deal directly with that manufacturer, then we would where possible provide you with details so that you can buy the parts yourself and we can fit them for the remaining labour cost.

We currently only accept card payments for quotes and this is taken at the time of the quote being approved, however we are looking into expanding the available options in the future