Professional Appliance Repair Services in Edinburgh

During booking, if you choose to be added to our cancellation list, we would automatically notify you of any earlier dates that become available. When a date opens up, our system will loop through all people who have requested to be contacted and send a text message. This text message contains a link that will allow you to view the available dates and switch if you wish. If you do not proceed to view the dates, we may assume that you are no longer interested in being notified and may stop further cancellation texts being sent to you. Our texts are only sent out between 7am and 11pm and normally limited to 1 per day for our cancellation list, although in some cases you may receive more than this. While we only send out cancellation texts during these hours, we have no control over delays that may result in messages being received outwith these times. Please note that this service is automated, our office staff do not have any control over this process, if you have not been offered an earlier date, our office staff do not have earlier dates to offer.

The manufacturer may misinterpret your reported fault and pass it to us as something else or they may miss a crucial detail you have provided as they didn't think it was relevant. By asking you directly what the issue you are experiencing is, we get first hand the details from you rather than someone else's wording of what they think the issue is. Once our engineer arrives they will once again ask for the details directly from you to ensure nothing has changed since you reported it to us.

The dates we show you during booking are real-time, meaning they are are only shown if we have available slots during that time and they change immediately if someone else books or reschedules away from from that slot, however some jobs are manually flagged for approval from our staff and this can take some time, especially outwith office hours. We always aim to let you know ASAP if there is any problem with the slot chosen.

While the manufacturer may ask you which appointment date you would prefer, this is simply a preferred date and is used internally to calculate whether targets are being met or not. Any date you arrange with them is not a confirmed booking for us to visit as they do not have access to book jobs on our diary. Once the job has been pulled into our system, you will be contacted by us and you must then select a date for the visit to take place .

While booking a repair, you will be offered the ability to enter multiple appliances to be looked at during the same visit from the Cart page. If you add multiple repairs to be looked at within a single visit, the most expensive repair on the day would be charged at full price and all other repairs would receive a 50% discount.