Trusted Appliance Repair Services in Rochester

This is always our aim and in many cases we are able to effect a repair on the first visit, however sometimes it is necessary to order a part for your appliance and where this is the case you will be given an estimate of how long the part will take to arrive, most parts are normally sourced in a few days but this is dependent upon availability. Where parts are required to be ordered we will ask for a deposit.

Currently this is not a service that we offer, in our experience customers often wish to buy parts for their appliances which turn out not to fix their appliance and then ask the retailer for a refund or replacement if the part does not fix their appliance or that it becomes damaged in fitting it.

You are under no obligation to accept our repair quote and proceed with the repairs. Our engineer will give you an honest appraisal and opinion of the viability of the repair and overall condition of the appliance, to make this process fair for both the customer and ourselves we make a reduced diagnostic charge to cover our time and expenses in dealing with your problem.

Unfortunately we do not, in this day and age of fuel and staff costs there is no way a company can operate for free just as you would not expect to go to work and not get paid. There are some repairers who do operate free call outs & free estimates but this will not guarantee that you will get a proper diagnosis of what is actually wrong with your machine as if something is free the repairer will be anxious to move on to a paying job as they also need to cover running costs.