Expert Arborists in Trowbridge

Most jobs are completed efficiently and on time. However, occasionally a job will over-run or the weather will prevent us from working. The earliest time the team will arrive is 8.20 but generally it will be between 8:30 and 9:20am. This means that we are not making noise at unsociable hours. However, in the case of smaller contracts, we are not able to estimate an exact arrival time, just advise either am or pm arrival which we will do at the time of booking. We will of course make every effort to please clients who particularly require a morning or afternoon visit.

Whilst our staff will operate with care and diligence, often our work entails the transportation of woody material over lawns and past the house. Please make sure that vulnerable surfaces (such as white walls) are adequately protected (builders polythene is a good method), and that fragile objects are moved (such as pots etc). Our staff will be more than happy to move heavier objects. Lawns tend to recover rapidly but very wet weather can give rise to very muddy conditions. We are able to provide boards to protect the lawn. However, this is not a standard procedure and may incur an additional cost. If in doubt, please discuss with our office. We may need to use a tracked chipper and track across the lawn. If requested by the client, due to ground conditions we will use boarding to prevent damage to vulnerable areas. Otherwise, whilst it does not damage lawns when driving straight during frosty and wet conditions, it will make a temporary imprint on the grass, this recovers very quickly.

Sometimes it is necessary to have access to a neighbouring property, particularly when branches overhang. It would be very helpful if you could inform them of your intention to carry out work and the date on which it will take place. Our vehicle and chipper takes up around 5 car spaces of room in a street and manoeuvring can be tricky sometimes in narrow access areas. Our work is also noisy, so please do warn neighbours (especially night workers!) Damages caused to any property other than the clients, does not give the client the right to withhold payment. A process and agreement will be put in place, only with those who own the damaged property, to rectify any damage caused. You may need to gain permission from a neighbour to access their land or their tree. Please could you provide written permission. An email to our office would be ideal, prior to the day of the works.

The trees within this contract specification may be in a Conservation Area or be subject to a Tree Preservation Order. Upon acceptance of our quotation, we shall check for the presence of legislative protection. We would be happy to make an application on your behalf once the quote has been accepted without any further cost.