Expert Carpet Cleaners in Worcester

We use the latest technology to assist our clients. Each client has their own unique Client Hub, where you can request additional work; view account balance; view appointments/visits; get to know team members who are assigned to your premise.

The short answer is yes. However sometimes life gets in the way, people get ill and there are other things outside of our control that happen. We can assure you, though, that we assign team members that are very capable to handle all your cleaning needs, that will have an induction to the site and standards before providing cover.

From a day-to-day perspective, we operate accountability and quantifiable systems. With this, it creates an environment where every team member has pride and is accountable for the work that they produce. From a managerial stand-point, we do at least one surprise/unannounced visit per month where we inspect the standards, including health and safety, in which our team is or has been operating on. From a client relationship, we do performance reviews with each one of our clients. Our minimum recommended amount for these meetings are twice per year, however, some clients prefer a more regular basis and we are more than willing to comply. This ensures a great relationship and clear lines of communication between us and you.

As an em-friendly company and one that prioritises safety, we are proud to have achieved ISO9001, ISO14001 and ISO45001 accreditations. We are currently in the process of achieving Alamus SAFE contractor.

Using your Client Hub, you will be able to view who is assigned and when they will be attending to your premises. This will reduce the amount of email and telephone calls drastically.