Professional Custom Cabinet Makers in West Bromwich

We aim is to deliver all orders within 15 to 30 working days of receipt of your payment; however some items can take longer. Please see individual products for specific times. Some remote areas may take longer. Please consult the deliveries page for more information. If there is any issue regarding your order we will endeavor to contact you within 24 hours. Please note couriers do not consider weekend days as delivery or transit days. Thus, orders shipped on Fridays would normally be delivered the following week. Saturdays and Sunday are NOT to be calculated in the delivery period, and you should not expect to receive a weekend delivery. All items require a signature on delivery.

If you are returning an item to us for a refund or an exchange then the cost of returning the item to us is your responsibility. Please note the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. For large items we can arrange delivery; however this would be at your cost.

We are sure you will love your purchase, however if for any reason you are not happy and wish to return it, please advise us within 48hrs of receipt and return it within 14 days of receipt, for a full refund, less the cost of shipping. Goods must be returned in their original condition. If an item is returned to us used, damaged or dirty no refund will be issued.

If you require a replacement or exchange immediately make a new order on the site so that we can send the item to you more quickly, then follow the appropriate returns procedure to send the original item back to us for a refund. Completing this method will reduce the chance of your desired item falling out of stock, while waiting for your returned goods.

Decur will process your refund within 3 and a half days of receiving your item and send you an email to confirm that we have fulfilled your refund. Once you have received your email, we will credit your account, please allow 7-14 days for the process to take place. The time it takes for your refund to be credited to your account is dependent on your bank and Credit Card Issuer. We will refund the money to the card you used for the order. However, there are times when we cannot complete the refund for example: the card has been cancelled or expired; we will then send you a cheque to your billing address.