Professional Wood Flooring Installation & Restoration Contractors in Great Yarmouth

If we have an order in stock, we can have it delivered in two or three days. Because our pamments are air dried, the natural drying process may take from two to three months. There are always pamments at different stages of drying, so it may be that an order is only a couple of weeks away from being ready to be fired. The lead time is calculated from the date on which the order is confirmed. It is good to take this into account that there may be a wait when considering making an order.

We are happy to arrange delivery, although customers are welcome to collect their order if they wish. Orders are carefully packed, wrapped and strapped on pallets and delivered by Cross Country Carriers, who we heartily recommend.

We prefer payment by bank transfer but will accept cheques. We do not take card payments. All orders are to be paid for (cheques having cleared) before leaving the factory. Bespoke orders and seconds are to be paid in full to confirm the order. In the case of seconds, to secure them.

Our handmade pamments are characterised by their imperfections of texture and variations of colour and size. When they are taken out of the kiln, our experienced production team decide if the imperfections, variations or curves are in excess of what can be acceptable as firsts. We take pride in maintaining our standards. The seconds like the firsts are structurally sound and are made with the same care. However, natural clay which has not been homogenised is not entirely predictable. 'Lime pops' are typical imperfections (see FAQ 16). The best way to see the difference between firsts and seconds is to look at them at the factory and compare them. We do not reserve seconds. They are sold on a first come first served basis. Customers are welcome to select their own seconds.

With a damp proof membrane: a mix of kiln dried sand and white cement or a proprietary brand such as BAL Grout or MAPEI. Without a damp proof membrane: contact The Limecrete Company or use a flexible grout such as Superflex Wide Joint. Choose a grout colour which complements or contrasts with the colour of the pamments. Try it on a spare tile. Clean and seal the pamments before grouting to avoid staining them. Clean off excess grout as you work.