Expert Commercial & Office Cleaning in Birmingham

Payments by bank transfer or you can arrange a regular standing order. Cheque payments can be made but must be cleared before cleaning takes place which can take up to 7 working days to clear from receipt of cheque. (We accept most payment methods). All payments must be made in advance of services commencing.

We will book for arrival time but We cannot guarantee arrival at a specific time, as our local Housekeepers travel on foot or by public transport and we need to allow for public transport delays. We will however, be able to provide a time window in which your housekeeper will arrive. This allows for travel time between jobs and any transport delays that may occur

We ask for as much notice as possible to avoid disappointment if requiring a specific date. Where possible we will endeavour to assist on the earliest date available for you and also with next day cleans if we have availability. We can usually help at short notice for additional cost (emmergency cleaning).

We ask that someone responsible is allocated to greet the team on arrival and hand them the list in priority to work through. If there is no one available it has to be pre agreed with the sales team on how they will gain access to the property and where the list will be. In the absence of a cleaning list the team will work through each room in the time permitted but please be advised that you may not have the jobs done that you would like done which is why we ask for the list.

Mcshine cleaning services staff are interviewed at our office to ensure the suitability of the applicant. In addition to that we require cleaner staff to provide us with verifiable proof of identification, address and two references, one of which has to be a previous employer.