When consumers have used a HICS member, during their period of membership, and hold a contract with the member for their domestic property, they should receive: free consumer advice line, free access to alternative dispute resolution, free access to an Ombudsman, free deposit and stage payment protection insurance and a free insurance backed guarantee. The protection offered by HICS ensures consumers are protected before, during and after their installation. To find out more about the protection consumers may receive along with their obligations, please visit the consumer advice section on the HICS website. George Clarke, architect, TV presenter and home improvement champion, is Brand Ambassador of HICS. George joined the scheme in 2019 as an ardent supporter of high standards in the...
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